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Anydesk remote troubleshootin4/15/2023 This includes an evaluation of available communication tools, a workflow for determination of successful resolution of issues and QC, and the presentation of an effective example of vendor‐provided remote assistance during instrument installation. This communication discusses resources for self‐service instrument troubleshooting and QC, modes of remote support between SRL users and staff, and remote support between staff and external service providers. As the pandemic has advanced, strategies beyond simply delaying facility improvement has become increasingly necessary. Another challenge has been in the procurement and installation of new instrumentation. With these limitations on in‐person staff time, SRLs have had to rely more heavily on the end‐user to assist in the quality control (QC) process and on remote support staff to troubleshoot issues. Many facilities around the globe have responded to this situation by continuing to provide access to instrumentation and ensuring quality data output, but often with strict limits on the number of lab occupants and the hours that staff members are able to physically be present in the lab ( 2). The COVID‐19 pandemic has put cytometry shared resource lab (SRL) managers in the difficult situation of needing to ensure reliable performance of their instruments, while simultaneously mitigating the safety risk to staff and users ( 1). Abbreviations HIPAA Health Insurance Portability and Accountability Act QC quality control SOP standard operating procedure SRL shared resource laboratory
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